Easier said than done, but when we’d already sold the filing cabinets there’s no turning back. So, we purchased a fancy 25 page per minute scanner (ScanSnap iX500) and got to work.
Thankfully we can now offer customers full service history on all their equipment. Every work order is securely stored in our cloud for easy retrieval by technicians at any time. When on site we have access to client folders with work orders, preventative maintenance worksheets along with any pictures our technicians have taken along the way. All of which can help diagnose recurring faults and general deterioration of machine health.